Privacy Policy

Privacy Policy
Effective Date: 07/08/2025

At First Steps Antenatal & Postnatal, your privacy is very important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you engage with our services, website, and any related platforms.

1. Who We Are

First Steps Antenatal & Postnatal is based in Colchester, Essex, United Kingdom. We provide antenatal and postnatal education and support for expectant parents and families.

If you have any questions about this Privacy Policy, you can contact us at:
Email: enquiries@firststepsantenatal.co.uk

2. What Information We Collect

We may collect the following personal information:

Full Name

Email Address

Payment Information (processed securely via our payment platform)

Pregnancy Due Date

3. How We Collect Your Information

Your information is collected when you:

Complete forms on our website

Make a booking or payment via our website

Subscribe to our mailing list or newsletters

4. How We Use Your Information

We use your information for the following purposes:

To process and confirm bookings for antenatal and postnatal classes

To contact you with important updates related to your course(s)

To send occasional marketing communications (if you opt in)

For internal administrative and service improvement purposes

5. Legal Basis for Processing

Under the UK General Data Protection Regulation (UK GDPR), we rely on the following legal bases:

Consent – for sending marketing emails

Contract – to deliver services you’ve purchased or requested

Legitimate interests – to manage our business operations effectively

6. Sharing of Data

We do not sell or share your personal data with any third parties for marketing or other purposes. Payment data is processed securely by our third-party payment provider and is not stored on our servers.

7. Data Retention

We retain personal data only for as long as necessary to provide our services, meet legal obligations, and resolve disputes. If you wish to have your data removed, you may request this at any time.

8. Your Data Rights

You have the right to:

Access the personal data we hold about you

Request correction of incorrect or incomplete information

Request deletion of your data (“right to be forgotten”)

Object to or restrict certain types of processing

Withdraw consent at any time (for example, unsubscribing from marketing)

To exercise any of these rights, please contact us at [Insert email address].

9. Data Security

We take reasonable precautions to protect your data from loss, misuse, unauthorised access, disclosure, or destruction. Payment information is handled securely by our third-party provider.

10. Cookies

We do not use cookies or similar tracking technologies on our website at this time.

11. Children's Privacy

Our services are not intended for children under 13, and we do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated via our website or email.

Contact Us
If you have any questions or concerns, please contact:
Email: enquiries@firststepsantenatal.co.uk
Business Name: First Steps Antenatal & Postnatal
Location: Colchester, Essex, United Kingdom